Cookies

Callonial (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Cookie Policy explains how we use cookies and similar tracking technologies on our website https://www.callonial.com/ in general compliance with the General Data Protection Regulation (GDPR) and the Protection of Personal Information Act (POPIA)

1.What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, or mobile phone) when you visit a website. They help enhance user experience, analyze website performance, and improve our services.

 

2.Legal Basis for Processing (GDPR & POPIA Compliance)

We process cookie data based on the following legal grounds:

  • Consent: Where required, we seek your explicit consent before using cookies, except for strictly necessary cookies.
  • Legitimate Interests: Certain cookies are essential for website security, performance, and service improvement.
  • Contractual Necessity: Some cookies enable functions necessary for service provision, such as user authentication.

 

Under POPIA, we ensure that all processing of personal information through cookies complies with the principles of:

  • Lawfulness, Fairness, and Transparency
  • Minimality (Only collecting what is necessary)
  • Security and Confidentiality
  • Accountability and Data Subject Rights

 

3.Types of Cookies We Use

We use the following categories of cookies:

  1. Essential Cookies (Strictly Necessary)
  • Required for website functionality and security.
  • Enable login sessions and fraud prevention.
  • Legal Basis: Legitimate Interest / Contractual Necessity.
  • Example: Session cookies to maintain user logins.

 

  1. Performance & Analytics Cookies
  • Help us analyze website usage and optimize performance.
  • Collected data is anonymized where possible.
  • Legal Basis: Consent.
  • Example: Google Analytics tracking visitor trends.

 

  1. Functional Cookies
  • Enhance user experience by remembering preferences.
  • Legal Basis: Consent.
  • Example: Storing language preferences.

 

  1. Marketing & Advertising Cookies
  • Track user interactions for personalized advertising.
  • Used only with user consent and never for selling data.
  • Legal Basis: Consent.
  • Example: Facebook Pixel for remarketing campaigns.

 

4.How We Use Cookies

We use cookies to:

  • Improve website performance and security.
  • Analyze user interactions for better service delivery.
  • Remember user preferences for a customized experience.
  • Display relevant content and marketing materials.

 

We do NOT sell personal information or use cookies for unauthorized tracking.

 

5.Managing Your Cookie Preferences

You can control cookie settings via:

  • Cookie Consent Banner: Adjust settings on your first visit.
  • Browser Settings: Disable or delete cookies in your browser.
  • Third-Party Opt-Out Links: Manage specific service cookies.

 

  1. How to Adjust Browser Settings

Disabling cookies may affect website functionality.

 

6.Third-Party Cookies & Data Sharing

Some services we use, such as analytics and marketing providers, may place cookies on your device. These third parties operate under their own privacy policies. We recommend reviewing their policies:

We do NOT share cookie-collected data with unauthorized third parties.

 

7.Data Retention & Security

  • Retention Periods:
    • Session cookies: Deleted after closing the browser.
    • Persistent cookies: Stored for a predefined period or until deleted.
  • Security Measures: We implement encryption, secure authentication, and access control mechanisms.

 

8.Your Rights Under GDPR & POPIA

Under GDPR and POPIA, you have the following rights:

  • Right to Access: Request details on how cookies collect and use your data.
  • Right to Withdraw Consent: Change your cookie preferences anytime.
  • Right to Erasure: Request deletion of personal data collected through cookies.
  • Right to Restrict Processing: Limit how we process your data.
  • Right to Object: Opt-out of targeted advertising and analytics.
  • Right to Data Portability: Request your cookie-related data in a structured format.

To exercise any of these rights, contact us at the email address provided at the end of this Cookie Policy.

 

9.Compliance with South African POPIA Regulations

In line with POPIA, we:

  • Obtain user consent for collecting personal data through cookies.
  • Ensure cookie-related personal information is processed lawfully.
  • Allow users to withdraw consent easily.
  • Secure all cookie-based data from unauthorized access.

 

For data protection inquiries under POPIA, you can also contact the Information Regulator of South Africa at the email address provided at the end of this Cookie Policy.

 

10.Changes to This Cookie Policy

We may update this policy periodically to comply with legal changes. The latest version will always be available on this page. Users are encouraged to review it regularly.

 

11.Contact Information

For any questions about our Cookie Policy, you can contact us at:

 

By continuing to use our website, you acknowledge that you have read and understood this Cookie Policy.

 

Last Updated: March 2025

Effective Date: March 2025

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Helpdesk Bootcamp

Seamless customer service starts with knowledgeable and well-equipped call center staff. Our specialized training enables client call center teams to fully understand Callonial™’s platform, leading to faster resolutions, improved customer engagement, and enhanced operational efficiency. By equipping staff with the right tools and techniques, we help businesses reduce escalations, boost first-call resolution rates, and create a consistent, high-quality service experience that keeps customers coming back.

Partner Academy

Our Partners play a crucial role in extending the power of Callonial™ to businesses worldwide. That’s why our training programs are designed to keep them ahead of the curve. By staying updated on platform capabilities, best practices, and industry trends, Partners can better support their clients, optimize solutions, and unlock new business opportunities. With the right training, Partners gain a competitive edge, build stronger relationships, and drive mutual success in an evolving digital landscape.

Agent Academy

Empowered agents are the backbone of exceptional customer experiences.At Callonial™, our training ensures that call center agents gain in-depth knowledge of our platform, equipping them to handle customer interactions with confidence and efficiency. From mastering key features to troubleshooting common issues, our comprehensive training enhances their problem-solving skills, reduces handling time, and increases customer satisfaction. When agents are well-trained, they not only perform better but also drive loyalty and trust with every interaction.

Business Process Outsourcing

Callonial™ offers outsourced customer service, tech support, and back-office solutions. With AI-driven management, multilingual support, and global compliance, we help BPOs streamline operations and enhance customer experiences at scale.

Market Research

Callonial’s advanced CATI (Computer-Assisted Telephone Interviewing) solutions offer real-time customer insights. Our researcher team has the required experience to conduct fieldwork, conduct surveys, collect customer feedback, and analyse trends to drive informed decision-making.

Automotive

Callonial™ optimizes vehicle inquiries, roadside assistance, warranty claims, and rideshare support through AI chatbots and live agents, empowering automotive businesses to deliver seamless, efficient, and highly responsive customer service experiences at scale.

Education

Callonial™ improves student support, admissions, and enrollment with AI-driven solutions, providing technical assistance for e-learning platforms, online test scheduling, and proctoring to ensure a smooth, efficient, and seamless digital learning experience.

Governments and Public Service

Many of these oranizations leverage Callonial™ to manage citizen helplines, tax inquiries, emergency response, and social service assistance. Our multilingual and AI-powered solutions enable public institutions to offer fast, accessible, and efficient services to citizens across various channels.

Insurance industry

Callonial™ optimizes claims processing, policy renewals, and fraud detection with AI-driven automation, enabling insurance providers to enhance policyholder engagement and boost operational efficiency through advanced call center solutions.

Travel and Hospitality

Callonial™ delivers unparalleled support for flight bookings, hotel reservations, and itinerary management. Our platform ensures travel agencies, airlines, and hotels provide responsive customer service, handle last-minute changes efficiently, and offer personalized travel experiences.

Technology

Callonial™ delivers top-tier technical support, billing assistance, service activations, and retention strategies, enabling telecom providers to engage customers across voice, email, chat, and social platforms—reducing churn and boosting satisfaction.

e-Commerce and Retail

Businesses trust Callonial™ to handle order processing, returns, refunds, product inquiries. Our AI-powered customer service solutions offer real-time personalized assistance via chat, voice, social media, ensuring a seamless shopping experience that builds customer loyalty

Small and Medium Enterprises

Callonial™ empowers SMEs with enterprise-grade contact center solutions, offering pay-as-you-go pricing, no long-term contracts, and customizable features—ensuring cost-efficient, high-quality customer service without added complexity.

Healthcare Solutions

Callonial™ offers AI-driven solutions for patient scheduling, appointment reminders, insurance verification, and prescription refills, ensuring secure, ISO-compliant workflows that enhance patient engagement and streamline healthcare operations.

Financial Services and Banking

Callonial™ empowers financial institutions with 24/7/365 AI-driven support for banking transactions, fraud detection, loan processing, and debt collection, enhancing customer experience, streamlining operations, and ensuring trust and satisfaction.