Privacy Policy
Callonial (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal data of all users who visit our website, https://www.callonial.com/, or engage with our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information, in accordance with the General Data Protection Regulation (GDPR), the Protection of Personal Information Act (POPIA) of South Africa, and other applicable data protection laws.
By accessing or using our website and services, you acknowledge and agree to the practices described in this policy.
1.Scope of This Privacy Policy
This Privacy Policy applies to:
- All visitors, customers, and users of Callonial’s website and services.
- All personal data collected, stored, processed, or shared by Callonial.
- Any third parties with whom Callonial shares data for legitimate business purposes.
This Privacy Policy does not cover third-party websites or services that may be linked to our platform. We are not responsible for the privacy policies or practices of external sites.
2.Information We Collect
Callonial collects and processes personal information in a manner that is lawful, fair, and transparent. We only collect personal data that is necessary for the intended purpose and ensure that such data is processed securely.
1.Scope of This Privacy Policy
This Privacy Policy applies to:
- All visitors, customers, and users of Callonial’s website and services.
- All personal data collected, stored, processed, or shared by Callonial.
- Any third parties with whom Callonial shares data for legitimate business purposes.
This Privacy Policy does not cover third-party websites or services that may be linked to our platform. We are not responsible for the privacy policies or practices of external sites.
2.Information We Collect
Callonial collects and processes personal information in a manner that is lawful, fair, and transparent. We only collect personal data that is necessary for the intended purpose and ensure that such data is processed securely.
A.Personal Data We Collect
We may collect the following types of personal data:
- Identity Data – Includes full name, job title, company name, and user account credentials.
- Contact Data – Includes email address, phone number, and postal address.
- Account & Transaction Data – Includes login credentials, payment details, purchase history, and customer support inquiries.
- Marketing & Communication Preferences – Includes your preferences for receiving marketing emails, newsletters, or promotional offers.
- Customer Support Data – Includes inquiries, feedback, or complaints you submit through our support channels.
B.Automatically Collected Data
When you interact with our website or services, we may automatically collect:
- Device Information – Includes IP address, browser type, operating system, and device settings.
- Usage Data – Includes pages visited, time spent on the website, referral sources, and interactions with content.
- Cookies & Tracking Data – Data collected through cookies, web beacons, and similar technologies (see our Cookie Policy for details).
We do not collect sensitive personal information (such as racial/ethnic origin, religious beliefs, or health data) unless required by law and with explicit consent.
3.Legal Basis for Processing Personal Data
Under GDPR, we process personal data based on the following legal grounds:
- Consent – Where required, we obtain explicit user consent before processing personal data.
- Contractual Necessity – We process data to fulfil a contract or service request.
- Legitimate Interests – We process data for business-related interests that do not override your privacy rights.
- Legal Obligation – We process data when required by law or regulatory authorities.
Under POPIA, we process personal data in accordance with the following principles:
- Lawfulness & Transparency – Personal data is collected and processed with clear justification.
- Minimal Processing – Only necessary data is collected.
- Security & Confidentiality – We ensure the protection of personal data against unauthorized access.
4.How We Use Your Information
We use your personal data for the following purposes:
- Service Provision & Account Management
- To create and manage your account.
- To process payments and provide access to services.
- To communicate with you regarding account updates and transactions.
- Customer Support & Communications
- To respond to inquiries, complaints, and technical support requests.
- To improve our customer service and troubleshoot technical issues.
- Marketing & Promotional Activities
- To send newsletters, promotional offers, and service updates (only with your consent).
- To provide personalized content and advertisements.
- Website Performance & Security
- To prevent fraudulent activities, cyber threats, and unauthorized access.
- To analyze user interactions and improve website functionality.
- Legal Compliance & Regulatory Obligations
- To comply with tax, legal, and regulatory requirements.
- To cooperate with law enforcement if required by law.
5.How We Share Your Information
Callonial does NOT sell or rent personal data. However, we may share data with:
- Affiliated Companies – With our parent company, SurveyFiesta, for operational purposes.
- Service Providers – With third-party vendors (e.g., hosting, payment processing) under strict data protection agreements.
- Regulatory Authorities – If required by law or to protect our legal interests.
All third parties must adhere to confidentiality and data protection obligations in accordance with GDPR and POPIA.
6.Data Security Measures
We implement robust security measures, including:
- Encryption & Secure Servers – Protecting data against unauthorized access.
- Access Controls – Limiting access to authorized personnel only.
- Regular Security Audits – Ensuring compliance with best practices.
7.Your Rights Under GDPR & POPIA
As a data subject, you have the following rights:
- Right to Access – Request access to your personal data.
- Right to Rectification – Request corrections to inaccurate or incomplete data.
- Right to Erasure – Request deletion of personal data (subject to legal limitations).
- Right to Restrict Processing – Limit how we process your data.
- Right to Object – Object to direct marketing and data profiling.
- Right to Data Portability – Request your data in a structured format.
To exercise these rights, contact us at the email address provided at the end of this Privacy Policy.
8.Data Retention Policy
We retain personal data for as long as necessary to:
- Fulfil contractual obligations.
- Comply with legal and regulatory requirements.
- Protect our business interests.
- Data will be securely deleted or anonymized once no longer required.
9.Cookies & Tracking Technologies
We use cookies for analytics, security, and user experience improvement. You can manage your cookie preferences via:
- Browser settings (Chrome, Firefox, Safari).
- Third-party opt-outs (Google Analytics, Facebook Pixel).
See our Error! Hyperlink reference not valid. for full details.
10.Policy Updates & Contact Information
We may update this Privacy Policy periodically. The latest version will always be available on this page.
For questions, contact us at:
Email: hallo[at]callonial.com
Website: https://www.callonial.com/
By using our website, you acknowledge that you have read and understood this Privacy Policy.
Last Updated: March 2025
Effective Date: March 2025
