Terms of Use

These Terms of Use (“Terms”) constitute a legally binding agreement between Callonial (“Company,” “we,” “us,” or “our”) and any user (“User,” “you,” or “your”) accessing or using our website https://www.callonial.com/ (“Website”) and related services (collectively, “Services”). By accessing, browsing, or using our Services, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, you must immediately cease use of our Website and Services.

Callonial reserves the right to update, modify, or revise these Terms at any time without prior notice. Your continued use of our Website and Services after such modifications constitutes your acceptance of the updated Terms.

1.SCOPE OF SERVICES

1.1 Business Purpose
Callonial provides cloud-based communication solutions, including but not limited to customer engagement platforms, call centre technologies, and stakeholder engagement solutions.

1.2 Limited License
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Website and Services solely for legitimate business purposes and in accordance with these Terms.

1.3 Prohibited Use
Users are strictly prohibited from:

  • Misusing or attempting to disrupt the functionality of the Website.
  • Engaging in any unauthorized scraping, data mining, or reverse engineering.
  • Using the Services for illegal, fraudulent, or deceptive activities.
  • Attempting to access restricted areas without proper authorization.
  • Violating applicable data protection laws, including GDPR and POPIA.

 

Callonial reserves the right to suspend or terminate access to any User engaging in prohibited activities.

2.ACCOUNT REGISTRATION & USER RESPONSIBILITIES

2.1 Account Creation
To access certain features, you may be required to register an account. You agree to:

  • Provide accurate, complete, and updated information.
  • Maintain the confidentiality of login credentials.
  • Notify us immediately of unauthorized account access.

2.2 User Responsibilities
You are solely responsible for:

  • All activity occurring under your account.
  • Ensuring your use of the Services complies with all applicable laws.
  • Maintaining the security of your devices and network when accessing our Services.

 

 3.INTELLECTUAL PROPERTY RIGHTS

3.1 Ownership
All content on our Website, including but not limited to text, graphics, software, trademarks, logos, and service offerings, is the exclusive property of Callonial or its licensors. All rights are reserved.

3.2 Restrictions on Use
Users may not:

  • Copy, reproduce, distribute, or create derivative works from our intellectual property.
  • Remove copyright or proprietary notices from our Website or Services.
  • Use Callonial branding, trademarks, or logos without explicit written permission.

Any unauthorized use of our intellectual property will be prosecuted to the fullest extent of the law.

 4.PRIVACY & DATA PROTECTION

4.1 Compliance with GDPR & POPIA
Callonial is committed to protecting personal data in compliance with:

  • The General Data Protection Regulation (GDPR) for EU residents.
  • The Protection of Personal Information Act (POPIA) for South African users.

4.2 Data Collection & Usage
By using our Website and Services, you consent to the collection and processing of your data as outlined in our Privacy Policy.

4.3 User Obligations
Users must ensure that any personal data shared with Callonial does not violate data protection laws. Callonial is not responsible for any unauthorized or unlawful transmission of data by Users.

5.THIRD-PARTY LINKS & INTEGRATIONS

5.1 External Links
Our Website may contain links to third-party websites. These links are provided for convenience only, and Callonial does not endorse or assume responsibility for any third-party content, policies, or practices.

5.2 Third-Party Services
Callonial may integrate with third-party services (e.g., payment processors, analytics providers). Your interactions with these services are governed by their respective terms and policies.

6.DISCLAIMERS & LIMITATION OF LIABILITY

6.1 No Warranties
The Website and Services are provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind, express or implied. Callonial makes no guarantees regarding:

  • Uninterrupted or error-free operation of the Website.
  • Suitability of the Services for any particular purpose.
  • Accuracy or reliability of Website content.

6.2 Limitation of Liability
To the maximum extent permitted by law, Callonial and its affiliates shall not be liable for:

  • Direct, indirect, incidental, or consequential damages arising from the use of our Services.
  • Any unauthorized access, alteration, or loss of user data.
  • Business disruptions or loss of revenue due to reliance on our Services.

If any liability is established, our total liability shall not exceed the amount paid by you (if any) for accessing our Services within the last 12 months.

7.INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Callonial, its parent company SurveyFiesta, officers, directors, employees, and affiliates from any claims, liabilities, damages, losses, or expenses arising from:

  • Your use or misuse of the Website and Services.
  • Violation of these Terms or any applicable laws.
  • Unauthorized use of Callonial’s intellectual property.

8.TERMINATION OF ACCESS

8.1 Right to Suspend or Terminate
Callonial reserves the right to suspend, limit, or terminate any User’s access to the Services, without notice, if:

  • The User violates these Terms.
  • Callonial is required to do so by law or regulatory authorities.
  • The User’s actions compromise the security or integrity of our Services.

8.2 Effect of Termination
Upon termination:

  • Your right to use the Website and Services immediately ceases.
  • Any data or content associated with your account may be deleted at our discretion.
  • Termination does not relieve you of any obligations incurred prior to termination.
  1. GOVERNING LAW & DISPUTE RESOLUTION

9.1 Applicable Law
These Terms shall be governed by and construed in accordance with the laws of South Africa, without regard to conflict of law principles.

9.2 Dispute Resolution
Any dispute arising out of or relating to these Terms shall first be attempted to be resolved through negotiation. If unresolved, the dispute shall be submitted to binding arbitration in South Africa, in accordance with the Arbitration Act.

10.CONTACT INFORMATION

For questions or concerns regarding these Terms, contact us at:

  • Email: hallo[at]callonial.com

By using our Website and Services, you acknowledge that you have read, understood, and agreed to these Terms of Use.

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Seamless customer service starts with knowledgeable and well-equipped call center staff. Our specialized training enables client call center teams to fully understand Callonial™’s platform, leading to faster resolutions, improved customer engagement, and enhanced operational efficiency. By equipping staff with the right tools and techniques, we help businesses reduce escalations, boost first-call resolution rates, and create a consistent, high-quality service experience that keeps customers coming back.

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Financial Services and Banking

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